Support

How to reach us

Email: yurchenkowork7@gmail.com. We answer within two working days, usually sooner.

Write in whichever language suits you: we read English and Russian.

What to include

The email address your account is registered to — without it we cannot find your account.

What you were doing, what you expected, and what happened instead. A screenshot explains more than a description.

For a task scored wrongly: the task name and roughly when you took it.

If an email did not arrive, check your spam folder before writing — service emails sometimes land there.

Payment and subscription

You can cancel a subscription yourself on the Subscription screen; there is no need to write to us for that.

Refunds, double charges, and invoice questions go to the same address. Refund terms are in the Terms of Service.

Your data and account deletion

Requests for a copy of your data, corrections, and account deletion go to the same address, from your account email. We respond within 30 days.

Account deletion is permanent: study history, focus map, and audio recordings are erased and cannot be restored.

Found a vulnerability

Write to us before going public and give us a reasonable window to fix it. We will reply and tell you when it is fixed. Please do not test vulnerabilities against other people's accounts.